Thank you for trying HydraProxy services!
Refund request
We are sorry to see you leaving. Please fill the below form or contact us by email
You can also send us an email to [email protected] with the following details:
- account username
- amount to be refunded
- the method of payment used
- the reason for your refund.
Please note that you are elligible for a refund only in the following situations:
- A refund is requested in the first 24-hours of your first purchase.
- Only the first payment is eligible for a refund (subsequent payments are not refundable).
- Only deposits less than or equal to $100 are considered eligible for refunds.
- For Mobile Proxy Networks:
- You purchased only one plan of 1-day or 3-day (also known as Noob and Starter plans) with 2 access PORTS maximum.
- You have not purchased a 7-day or 30-day plan (also known as Regular or Plus plans).
- For Residential Proxy Networks:
- Only 1 (one) GB of bandwidth is refundable. The first one used by your account (this is a good amount of data to test the network or to signal any issues).
- Any extra GB of bandwidth used after the first 1 (one) GB is not refundable (for example: if you use 3 (three) GB of bandwidth, you’ll be eligible for a refund only for the first 1 (one) GB used).
- For Static Proxy Networks (US and International):
- Due to the nature of static IPS, to prevent abuse, order cancelation requests will be ignored (regardless of the reason, including but not limited to failed IPs, poor connection, etc)
- An order can be canceled in the first few minutes after activation if the proxy IP is down.