Frequently Asked Questions

General FAQ

A proxy server is an intermediary server which comes between you and the website you want to access. While using a proxy server, the internet traffic you initiated will pass through the proxy server an then to the destination website. The destination website will return the results back to you through the proxy server. Why should use it in the first place if it only acts as an intermediator? A proxy server provide different levels of security, functions and privacy depending on what you need. Proxies can be used for a wide variety of use cases which include anonymous browsing, social media, scraping, etc.

The easiest way to use our proxies is with the FoxyProxy extension (for Chrome or Firefox). You can check our short tutorial.

Also, if you want to emulate other browsers and better mask your connection, you can use HydraHeaders.

Mobile proxies
Locations: only US (All US states).
Geo-targeting: Random or State-level filter (you can choose a specific US state or leave it random and change between states every 30 minutes with no limit on the number of changes between states).

Residential proxies
Locations: More than 100 countries available (including US, Canada, all Europe, Russia, India, Brazil, Malaysia, India, and many more).
Geo-targeting: Random or Country-level filter (you can choose a specific country and all your IPs will be allocated from that particular country with no limit on the number of changes between countries).

Location management (both networks): you can always change an order’s initial state/country from your order dashboard.

Mobile proxies
You can choose a specific state and you can change this state every 30 min from your dashboard.

Residential proxies
You can choose a specific country (no city targeting) and you can change this country from your dashboard anytime you want.

Mobile proxies
Both protocols are available: HTTPS and SOCKS.

Residential proxies
Only HTTP/HTTPS protocol is available.

For the moment, we do not have static residential or mobile IPs.

Our networks can be set to use extended sticky IP sessions. Which, based on our research, is suited for most online tasks.

4G & Mobile : AT&T, T-Mobile, Verizon, etc.

Residential: Spectrum, Comcast and CentruryLink, etc.

Our mobile network has two rotation setups:
1) 30min auto IP rotation – your proxy will rotate into a new IP every 30 minutes.
2) Extended rotation – you’ll be allocated IPs with extended rotation periods that can last for up to 6 hours.

The residential network has two options:
1) Request-based rotation – your IP will rotate on each request of your browser/tool (such as page refresh).
2) Sticky IP sessions – you’ll get a sticky IP that can be used for up to one hour, which you can change on demand sooner than its expiration time.

Configuration FAQ

Highest quality, clean proxies for sensitive applications like Social Media, Youtube, survey sites etc. There is no restriction on our social proxies, you can use them on any website you prefer.
 

Below you can find indications on how to use our proxies on different OS, browsers and on other software.

You need help to set up proxies on your browser? We have made some small tutorials in order to set up proxies for the most popular browsers:

                                                                             

Choose your OS and check out these guides we have made for you:

                                                                                

  • Sneaker boots

  • Social Media tools

  • Scrapers

  • SEO tools

Usage FAQ

Our proxies provide high anonymity, with encrypted traffic, mobile fingerprint, and no logs.

If you need help placing an order please check this tutorial

The easiest way to use our proxies is with the FoxyProxy extension (for Chrome or Firefox). You can check out a short tutorial about this extension, here

Also, if you want to emulate other browsers and better mask your connection, you can use HydraHeaders.

Here’s a quick guide on how to configure your proxy in your Android phone or iPhone.

Billing FAQ

We accept these payment methods:
Credit Cards
Crypto (BTC, ETH, LTC, XLM, XRP or USD-C)

 

You can always change your current plan by opening a ticket. The changes will be applied starting with your next billing cycle.

Please send an email to [email protected] or open a ticket here and we will help you as soon as possible.

More details on our refund policy here: https://hydraproxy.com/refund-policy/